Terms & Conditions
For the purposes of this agreement Somerset Web Design Ltd refers to work undertaking by
Somerset Web Design Ltd and it’s trading name PC Webshop.
Somerset Web Design Ltd will quote for any agreed work. If quote is accepted, a deposit will be
required before work proceeds, after which the work will be completed within an agreed timescale
depending on availability of content and communication with client.
The website will be available to view as a work in progress throughout the development, with
feedback requested from the client throughout to ensure satisfaction. Once the initial design has
been approved and development has begun, any further major design changes requested may be
chargeable at our standard hourly rate.
Once completed the client needs to pay for the website PRIOR to the website going live unless an
existing client. Existing clients will be invoiced and payment requested within 28 days in due course
of site going live. If the client wishes to delay putting the website live then they need to let us know
in writing with their reason, but will still have to pay the balance.
The site is covered by a 30 day warranty, from going live, during which time any errors found will be
fixed free of charge. Any additions or amendments to the content or structure of the site are not
covered and will be subject to an additional fees. Any work carried out to the site after the site goes
live will be charged at our hourly rate, but quoted for and approved in advance.
Website Hosting & Email Backups
By using and paying for our hosting services you confirm that ‘Somerset Web Design Ltd’ accepts no
liability for loss of any client data, including website files, website database, emails and domain
names, due to ANY issues relating to ‘Somerset Web Design Ltd’ hosting or working on the client’s
website.
Any information held on a database within the client’s website remains the Intellectual Property of
the client, it is therefore imperative that the client keeps a backup copy of the database, website
files and their email.
We can provide control panel access to your web hosting account and allowing you to download a
backup.
Only your website files and database is backed up daily or weekly for the past 30 days, depending on
level of hosting provided. We cannot guarantee our backups will correctly restore the database and
website files and so may request client’s backup.
Somerset Web Design Ltd accepts no liability for loss of turnover, sales, revenue, profits or indirect
consequential or special loss arising from the agreed work, renewal of domains or hosting of the
agreed work.
The client indemnifies Somerset Web Design Ltd for any claims made against Somerset Web Design
Ltd arising from any of the agreed work.
Your hosting account is removed from the server if services are cancelled for any reason or allowed
to expired after 30 days. We do not keep backups and cannot restore after 30 days.
SSL Certificate Renewal
We do not renew SSL certificates automatically. We monitor SSL certificates renewals and renew on customers confirmation. We do not accept any liability for SSL certificates not being renewed on their renewal day.
It is the customers responsibility to contact us and request the renewal of their SSL Certificate. It can take 24hrs to renew a SSL certificate due to the 3rd party company that supplies and processes them.
Website Contact Forms
We accept NO liability for email enquiries sent via all types of enquiry, contact or quote forms on customers websites. The enquiry form content is NOT stored on our severs and no data can be retreived. It is the customers responsibility to regularly test any enquiry, contact or quote forms on their websites in order to check they work correctly and inform us of any issues. We will investigate any issues as quickly as possible, although this may occur cost if customers email is hosted with a 3rd party compamy. We do not accept any liability of issues relating customers website IP address being blocked on server, but we will assist in resolving issues.
Email Backups
By paying for our hosting services the client (website owner) confirms that ‘Somerset Web Design
Ltd’ does NOT accept ANY liability for loss of emails on any of our servers for any reason. It is
important these days to have multiple backup systems for all website files and email.
We are happy to educate client on best practices and how to backup email in their email software.
The client excepts responsibility to provide a backup of their website and email should for any
reason we require it.
Client Control Panel
Clients can request login details to their control panel where they can backup and download their
website, email and database. The control panel also lets clients view mail box limits and add/edit
email addresses. Only users on our VPS server have email backup also. We strongly recommend that
ALL client’s backup their email manually using their email program. We are happy to assist with
providing advice on restoring emails from your backup.
Email Problems
We accept no liability for any server issues which result in email problems. We are happy to assist
with any email problems and aim to fix them quickly and have a support team to quickly address any
problems.
Mail Box Limits It is important to have good mail box etiquette by removing/deleting older emails to
keep under your mail box limit. Mail boxes limits are between 1-2gb depending on server and we
sometimes find client’s exceed limits, which can stop future emails arriving.
We accept no liability for emails lost as a result of reaching mail box limits.
Mailing Lists & Newsletters
Customers are prohibited to send email mailing lists (newsletters) from their email accounts as this
can cause black listing issues on the shared server IP address.
Client’s websites will be suspended on the server for sending mailing lists and will be charged our
hourly fee for time taken to research and remove IP address from servers black listing the IP address.
Website Hosting & Server
Maintenance If the client’s website is to be hosted by Somerset Web Design Ltd, the client agrees to
pay an annual fee for hosting, as agreed in the quote. This hosting fee includes on-going telephone
and e-mail support, but does not include any work being carried out on the client’s website.
Our servers are hosted by ‘HEART INTERNET’ who are a leading UK based internet hosting provided.
Their servers require regular maintenance and software upgrades including, newer versions of php
and security patches. A majority of these upgrades are done overnight by Heart Internet with little
inconvenience to client’s website.
Should a client’s website go offline during any server maintenance then the client agrees ‘Somerset
Web Design Ltd accepts no liability for loss of earnings or data during the downtime.
Website Programming Ownership
All Somerset Web Design Ltd created CTM code, database code and all scripts remain Somerset Web
Design Ltd IPR, and must not be reverse engineered, offered for resale, or freely distributed to any
third party. Codes and scripts covered by a third party or in the public domain remain the IP of the
original author.
Moving a Website
The client has the option to transfer their website and domain’s to another host. We can provide a
copy of their database and website files, but the client is responsible for setting up their website on
their new server. Somerset Web Design Ltd accepts no liability for any issues which arise from
transfer of client’s website or domain name to another company.
Domain Name Ownership
Somerset Web Design Ltd register’s domain names in client’s contact details and manages and
renew domains on their behalf. We accept no liability for issues arise from domain renewals,
cancellations or transfers. If client fails to pay for their domain renewal within the agreed payment
terms on the invoice then the domain is allow to expire and return to open market. Some clients
wish to retained responsibility of domains and point the domain to our servers.
We do not accept liability for any domains which are transferred to another company or are
registered with client. We do not hold information of past domain transfers over 3 months old.
Websites are renewed for 12 months unless otherwise stated.
WordPress Maintenance
Upgrading WordPress, Plugins & Themes
Somerset Web Design Ltd is not responsible for website malfunctions resulting with a loss of client
data. All WordPress website are database driven and require on-going upgrading and maintenance
to both the core WordPress program and WordPress plugins to avoid security vulnerabilities.
Our WordPress websites use PHP programming and an SQL database, this means the website data
used on your website is stored in an SQL database on your hosting account.
Plugins
We use WordPress, Themes and 3rd party plugins to develop your website. The plugin the developers
often release upgraded versions of their software with security patches or additional functionality.
The plugins perform various features on your website and you are informed of updates required
within the WordPress admin area. In time WordPress plugins may become obsolete and alternative
plugins will need to be sourced or the website may need redeveloping.
Somerset We Design Ltd accepts no liability for issues which arise from plugins which require
updates or are obsolete. We are happy to assist with updating both WordPress core file and WordPress plugins but accept no liability for issues which arise during the update. We strongly advise backing up the database before upgrading any plugins.
We do not charge for updating plugins, but may have to charge our hourly rate to rectify any issues
which arise.
We do not support websites developed on our servers by a 3rd party developers and it is the
client’s responsibility to update plugins and backup their database and website. We accept no
liability for any issues which arise from updates to WordPress or WordPress plugins.
If we require a 3rd party programmer to fix your website then there may be a charge at our hourly
rate.
Terms of Payment
Payment can be made by BACS, cheque, cash, credit card & debit card or PayPal. Full balance is
required if client decides not to complete project at any stage during development.
If client provides no communication towards finishing a project, then after 3 months it is assumed
they do not want to continue development. All clients website services will be suspended and full
payment of balance is required.
All work remains the property of Somerset Web Design Ltd until the whole balance has been paid
for. All website services will be suspended due to non-payment of any invoice.
Invoicing Process:
• Invoice sent via email with 30 days terms to be paid
• If invoice not paid after 30 days the overdue invoice is emailed with 7 day suspension notice.
• If payment isn’t receive after this additional 7 days then the customers hosting is suspended.
A £25 suspension fee applied and full balance plus suspension fee is required to restore website.
Clients website / Email is deleted off server after 30 days – All files removed and no backup
provided.
Client Invoicing Details It is the client’s responsibility to keep their invoice address details updated.
Somerset Web Design Ltd is not responsible for any loss of earnings due to non-payment of invoices
caused by incorrect contact information. You can email info@swsd.co.uk with new invoice details, or
alternatively call us on 07715104420.
Marketing Media
Somerset Web Design Ltd retains the right to use the services provided to the client as examples on
any kind of marketing media.
If the client does not wish for Somerset Web Design Ltd to use their services as examples, Somerset
Web Design Ltd requires notice when the services are being carried out.
Kind Regards
Jamie Nevada
Director
Somerset Web Design Ltd